Website and Store Terms and Conditions
Privacy and Cookies Policy (May 15, 2018)
Terms and Conditions for Sale of Goods (January 1, 2018)
Payment is due at the time of purchase. Biome Restoration currently accepts only Mastercard and Visa. Orders are shipped upon receipt of successful payment.
Biome Restoration ships worldwide. Expedited shipping is available outside of the UK. Available shipment options will be available during the checkout process. Click here for special instructions for importing HDC into Australia and New Zealand.
LATE OR MISSING PACKAGES POLICY: If your order does not arrive within 11 days, we will provide you with a free replacement or a refund. (If the replacement vial does not arrive within 11 days, we will issue you a full refund. At this point, however, we will no longer be able to offer you product at that address.) For this reason we recommend that customers (outside the United States) use the more reliable expedited shipping option, with estimated delivery times of between three and four working days, wherever possible.
DHL CUSTOMERS (NOT AVAILABLE IN THE UNITED STATES): Accurate tracking information will be sent to your email address. The courier normally requires a signature for delivery. However, if there will be no one at the delivery address, it may be possible to leave a signed note requesting the package be delivered or left in a safe place such as a neighbor’s house. If the courier is unable to deliver for any reason, he will leave a note with contact details for the local office. You will need to contact the office and either arrange to pick up the parcel or re-arrange delivery. Biome Restoration is not responsible for packages not picked up from the courier in a timely manner.