IMPORTANT!
We are changing the company that processes payments on subscriptions from “Authorize” to “Stripe”. It is essential that we do this. Stripe provides a very secure service that is complaint with UK and EU banking security protocols, in addition to providing very secure payments for USA bank accounts. We are …
Your Action Requested!
We have updated our payment processor for all payment processing. If you have an existing subscription that is more than a few weeks old, we will be contacting you shortly to ask that you change your subscription to the new payment method. If you would like to update it before …
Price Increases 2022
We will be increasing prices on 25th July. We will be increasing the price of a vial by between £2 to £3 for all vial sizes on subscription. While we are never happy increasing prices, I am happy to say these increases are well below inflation despite a very large …
Payment Problem for UK customers
We have and continue to have problems with payments from customers in the UK. Some subscriptions have been affected and all new UK orders and some UK subscriptions are potentially affected. We will contact you if you have an existing UK subscription and an issue arises. The company that processes …