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SHIPPING POLICIES
SHIPPING WITHIN THE UK = £2
SHIPPING OUTSIDE THE UK = £13
EXPEDITED SHIPPING (NOT AVAILABLE IN THE USA; SEE RATE TO ITALY AND THE PHILIPPINES BELOW) = £25
EXPEDITED SHIPPING TO ITALY = £39
EXPEDITED SHIPPING TO THE PHILIPPINES = £45
LATE OR MISSING PACKAGES POLICY:
If your order does not arrive within 11 days, we will provide you with a free replacement or a refund. (If the replacement vial does not arrive within 11 days, we will issue you a full refund. At this point, however, we will no longer be able to offer you product at that address.) For this reason we recommend that customers (outside the United States) use the more reliable expedited shipping option, with estimated delivery times of between three and four working days, wherever possible.
DHL CUSTOMERS (NOT AVAILABLE IN THE UNITED STATES): Accurate tracking information will be sent to your email address. The courier normally requires a signature for delivery. However, if there will be no one at the delivery address, it may be possible to leave a signed note requesting the package be delivered or left in a safe place such as a neighbor’s house. If the courier is unable to deliver for any reason, he will leave a note with contact details for the local office. You will need to contact the office and either arrange to pick up the parcel or re-arrange delivery.
IMPORTING HDC INTO AUSTRALIA AND NEW ZEALAND
PLEASE CLICK HERE FOR INFORMATION
CHANGING YOUR SUBSCRIPTION AND/OR CHANGING REFILL DATE!
DUE TO THE INCREASED DEMANDS ON OUR LABORATORY, WE CAN NO LONGER HONOR INDIVIDUAL REQUESTS TO HOLD OR DELAY ORDERS. IF YOUR ORDER FILLS, IT WILL BE SHIPPED ON THE NEXT SHIPPING DATE. THERE WILL BE NO EXCEPTIONS.
1. YOU ARE RESPONSIBLE FOR PUTTING YOUR SUBSCRIPTION ON HOLD IF YOU WILL BE AWAY. YOU CAN REACTIVATE WHEN YOU RETURN. IF YOU NEED HELP, PLEASE EMAIL US AT INFO@BIOMERESTORATION.COM.
2. IF YOU WISH TO CHANGE THE REFILL DATE OF YOUR SUBSCRIPTION, YOU MUST LET US KNOW 48 HOURS IN ADVANCE AND WE WILL DO SO FOR YOU.