As happens every year we have had to work around the holidays and the disruption this can cause with postal services. We will be closed for the week starting 23rd December through to the 30th December. However if you need to contact us during this period please email shipping@biomerestoration.com, we …
We have recently contacted everyone by email who uses the courier services letting them know that unfortunately we have had to increase the cost of the courier service by £4. Thank you to everyone who replied. There is a small group of people who have not replied and we just …
All orders due to be shipped the week beginning 18th December will be sent on Wednesday 20th December. All orders due to be shipped the week beginning 25th Dec will be sent on Thursday 28th December. We made these changes with the aim of incurring the minimum disruption to shipping …
On Friday February 10th I contacted everyone who has a subscription and who’s payment was still being processed by Authorize (Cybersource). It is essential that we change all subscriptions so that payments are processed by a company called Stripe, this will allow us to comply with EU/UK banking security protocols, …
Our info@biomerestoration.com email was compromised on Thursday, we were able to secure our email address within a few minutes once we were aware of what was happening, however the hackers did obtain email addresses and sent out requests for credit card details. We will never ask you to send your …
Please be aware that we will be changing the shipping days over the holiday period to try and minimise any effect on shipping times caused by bank holidays. All subscriptions due between the 16th December and 22nd of December will be sent on the 20st of December. All subscriptions due …
We are changing the company that processes payments on subscriptions from “Authorize” to “Stripe”. It is essential that we do this. Stripe provides a very secure service that is complaint with UK and EU banking security protocols, in addition to providing very secure payments for USA bank accounts. We are …
We have updated our payment processor for all payment processing. If you have an existing subscription that is more than a few weeks old, we will be contacting you shortly to ask that you change your subscription to the new payment method. If you would like to update it before …
We will be increasing prices on 25th July. We will be increasing the price of a vial by between £2 to £3 for all vial sizes on subscription. While we are never happy increasing prices, I am happy to say these increases are well below inflation despite a very large …
We have and continue to have problems with payments from customers in the UK. Some subscriptions have been affected and all new UK orders and some UK subscriptions are potentially affected. We will contact you if you have an existing UK subscription and an issue arises. The company that processes …
